Customer Service

Green Heron Tools, LLC is a small business dedicated to building relationships with customers in the course of providing high-quality products and high-quality service. In general, we work Monday through Friday during regular business hours (9 a.m. to 5 p.m. Eastern Standard Time). Our phone number is 610-844-5232. In addition to customer-service-related inquiries, you can use this number to place an order if you prefer not to do so online. If we are unable to answer your call, we will return it as soon as possible. You can also reach us via email at customerservice@greenherontools.com or via the contact us page on this website.

Please note that after you place an order with us, you will receive two confirmatory emails -- one that lists the product(s) you purchased and one that doesn't. Your credit card will be charged only once.


Policies

Sales Tax (Pennsylvania residents only)

State law requires us to charge 6% sales tax on taxable merchandise shipped to addresses in Pennsylvania. Our products include a number of items that are exempt from this sales tax; these include apparel, work gloves and hats. Farmers who can present a Rev-1220 tax-exempt certificate are exempt from paying sales tax on additional items, including tractor hitches, cultivators, hoof trimmers, pruning equipment and rotary hoes. If you fit into this category and are willing to send us a copy of your Rev-1220 form, please call us at 610-844-5232 prior to placing your order.

Shipping & Handling

Green Heron Tools ships from eastern Pennsylvania via U.S. Postal Service or FedEx Ground / FedEx Home Delivery.  Transit times typically vary from 3-10 business days. If you need faster delivery, please call us to discuss the options. Our standard charges for ground shipping -- which we have had to raise as of January 2015 because of increases in carrier shipping rates -- are as follows:

Order subtotal Shipping & handling charge
Up to $32 $8.98
$32.01-$54 $10.99
$54.01-$100 $15.57
$100.01-$135 $17.77
$135.01-$250 13.5% of merchandise total
Over $250 12.5% of merchandise total

A few items ship direct from manufacturers. These include the Valley Oak wheel hoe and attachments, which ship Fed Ex ground from California. When you order a Valley Oak product, Fed Ex shipping charges will be calculated when you check out; they may vary from the charges in the chart above. The DeltaHook rapid hitch ships from South Carolina, usually via Con-Way Freight; specific freight charges apply based on customer address and order, and are shared with the prospective customer prior to the order’s being finalized. If your order includes one or more items shipped directly from suppliers, these items may take longer to arrive than the 3-10 business days cited above and will arrive separately from other items you have ordered.

For your shipping address, please be sure to furnish a physical address in addition to any P.O. Box.

Gift certificates ship for free.

Shipping to Multiple Addresses

Our current e-commerce shopping cart does not allow for shipping items from a single order to more than one address. Therefore, if you would like to ship to multiple addresses, please either:

  • Submit separate orders online for each ship-to address
  • Call us at 610 844 5232 to place your order Please note that shipping charges are assessed per ship-to address.

Shipping outside the continental U.S.

If you are ordering from Alaska, Hawaii, Puerto Rico or other U.S. territories:

  • A $5 shipping surcharge will be added to your order.
  • The following items should be ordered via telephone (610-844-5232), so that we can give you an accurate shipping quote: Valley Oak Wheel Hoe or wheel hoe attachment; long-handled CobraHead; garden hod; product collection that includes a garden hod; Long-handled Korean Hand Plow; HERSpadingfork™; HERShovel™; ARS LongReach™ pruner.
  • In rare instances, the cost to ship your order may exceed the shipping charges calculated during checkout. If this is the case, we will send you an email with revised shipping costs before we charge your credit card or ship your order. You can then decide whether to proceed with the order.

If you are ordering from Canada:

  • A $5 shipping surcharge will be added to your order.
  • The following items should be ordered via telephone (610 844 5232), so that we can give you an accurate shipping quote: Valley Oak Wheel Hoe or wheel hoe attachment; long-handled CobraHead; garden hod; product collection that includes a garden hod; Long-handled Korean Hand Plow; HERSpadingfork™; HERShovel™; ARS LongReach™ pruner; DeltaHook Rapid Hitch.
  • In rare instances, the cost to ship your order may exceed the shipping charges calculated during checkout. If this is the case, we will send you an email with revised shipping costs before we charge your credit card or ship your order. You can then decide whether to proceed with the order.
  • We ship to Canada via U.S. Postal Service, because it is the most economical shipping method. The one exception is the DeltaHook Rapid Hitch, which ships via Conway Freight.
  • As you probably know, Canadian customers ordering from companies outside Canada may be assessed additional charges when their purchases arrive. These charges vary by province & by the shipping carrier, and may include a goods & services tax / harmonized sales tax; brokerage fee (charged to help move packages through customs); and/or customs duty. Under the North American Free Trade Agreement, you should not have to pay duty on items manufactured in the U.S., Canada or Mexico, but you may have to pay duty on items we sell that are manufactured elsewhere (our ARS products, for example, are produced in Japan). We have done our best to find the shipping method that minimizes these extra costs to you -- that's why we ship via U.S. Postal Service instead of other carriers such as Fed Ex or UPS.

For all other shipping destinations, please email us at info@greenherontools.com or call us at 610 844 5232 to get a shipping quote. We will need to know what item(s) you are interested in ordering and your complete shipping address.

 

Shipping & packaging materials

Consistent with our commitment to sustainability, we use as little packaging as possible when we ship items. We also reuse boxes and other shipping materials whenever possible; otherwise, we prefer to use packaging made from recycled materials. Packaging of individual items reflects decisions made by the manufacturer or supplier, not by us.


Refund/Return Policy

If you are not satisfied with something you purchase from Green Heron Tools, please return it within 30 days of receipt for an exchange, credit or refund of the purchase price (including original shipping costs. You will have to pay the shipping costs for the return.) Please follow these guidelines:

  • All products except the DeltaHook Rapid Hitch System and Valley Oak wheel hoe and attachments should be returned to the following address: Green Heron Tools Returns, 6239 Schochary Rd., New Tripoli, PA 18066.
  • Please fill out the return form included with your packing slip and put it in the package with the item you are sending back.
  • For a 100% refund, the item must be in resalable condition in the original packaging with any original tags attached. If an item has obviously been used or worn or is not in its original packaging, call us at 610-844-5232 to discuss the circumstances.
    • If a tool is defective or has broken during the course of normal use, we’ll replace it or issue a refund or credit – whichever you prefer.
    • In other cases in which a product has been used or is not in its original packaging, we may issue a partial refund or credit.
  • Refunds will be processed within two weeks of our receipt of the returned item.
  • The DeltaHook Rapid Hitch System and Valley Oak wheel hoe and attachments should be returned directly to the manufacturers, according to their return policies. DeltaHook is produced and distributed by Alexander Equipment Co., which can be reached at 866-833-1160. Valley Oak Tool Co., producer of the wheel hoe, can be reached at (530) 342-6188. If you need assistance, feel free to call us at 610-844-5232.
  • Products you buy from us are covered by manufacturers’ warranties. These vary by product. Please call us at 610-844-5232 for assistance. For information on the warranty for Green Heron Tools' HERShovel, please view the "Warranty" tab at greenherontools.com/hershovel_buy.php

In addition to ensuring that you are completely satisfied with your experience, we want and need to hear from you! We are dedicated to ensuring that we sell only quality products, and if we discover that customers are having problems with a particular item we may choose to drop it from our product line.


Privacy Policy

Information sharing: Green Heron Tools will not share your information – name, mailing address, email address etc. -- with anyone else. Period.

Cookies: A “cookie” is a small data file stored on your computer by a website. Our website places a small user ID cookie in your browser in order to identify you as a unique user. If your computer does not have cookies enabled, however, you can still shop on our site.

Secure shopping: Protecting you and your information is of utmost importance to us. When you submit an order to us, your information, including credit card number, is processed using up to 256bit Secure Socket Layer (SSL) data protection -- the highest allowed by current web browsers. This means your information is encrypted by your computer and decrypted by us; this prevents anyone else from accessing your private information during transmission.

Links: Green Heron Tools wants you to be aware that when you click on links to other sites, you will be subject to the third party’s privacy policies, not ours. We are not responsible for the content of those sites or the use of any information collected from you by those sites.


Terms & Conditions of Website Use

Welcome to greenherontools.com. Green Heron Tools, LLC, offers this website (Site) to you subject to the following terms & conditions, which are standard for e-commerce sites. If you visit or shop at greenherontools.com, you are deemed as consenting to and accepting these conditions.

The terms & conditions include our privacy policy, which explains what we do to protect your privacy and the information that you provide to us.

Please be aware that Green Heron Tools, LLC, may modify, at its sole discretion, at any time and without previous notice, said terms and conditions, so we ask you to visit again to check for updates.

Trademarks and copyright

All content included on this site, such as text, graphics, logos, icons, images and video clips, is the property of Green Heron Tools or its content suppliers and is protected by copyright laws.

You are permitted to use our website and to print and download material from this Website provided that it is for private, personal and non-commercial use only AND that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

Green Heron Tools’ logo is the exclusive property of Green Heron Tools, LLC, and all marks and logos, registered or not, displayed in this Site are the exclusive property of Green Heron Tools or its content providers. Therefore reproduction, distribution, publishing, transmission, modification, totally or in part, sale and any other usage of the above material is forbidden.

The above list is not official or definitive and does not necessarily contain all signs, patterns, models, marks, and copyrights belonging to Green Heron Tools or its content providers.

Disclaimer as to accuracy of information / No warranties

Green Heron Tools makes every attempt to be as accurate as possible in providing information, describing products etc. However, Green Heron Tools does not and cannot warrant that all content is accurate, complete, reliable, current or error-free. We may make changes to our website at any time without prior notice. Additionally, while we do everything possible to protect our Site from hackers, we cannot guarantee that our site will always work or that it will never contain viruses or damaging elements.

No liabilities

Green Heron Tools , LLC, its members, its employees and its consultants, make no representations and warranties of any kind, express or implied, with respect to this Site or any of its information, elements and material in general and expressly disclaim any responsibility in relation thereto. They cannot be considered liable and responsible for any damages, of any kind, direct or indirect, arising out of or in connection with the use of this Site or with material contained in this Site. By using the information or any element or material contained in this Site you solely remain liable and responsible for any and all possible losses, costs, expenses and damages, direct or indirect, of any kind and entity, arising from or related to the utilization of this Site.

Links

This Site may be connected with other websites (links) which are not under Green Heron Tools ‘control. We cannot be responsible for the contents or security, or for viruses or other negative consequences arising out of said linked sites.

Materials sent to us

All of your personal data (first name, last name, e-mail address, etc.) provided to Green Heron Tools will be processed in compliance with our privacy policy, which we request that you read. All information, ideas, images, photographs and in general material sent to Green Heron Tools in relation to this Site will be considered non-confidential and for free use of Green Heron Tools. Unless you advise to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material. By sending information to us, you warrant that the material sent to Green Heron Tools does not infringe any third party’s right or any law in force and you remain responsible for the contents of the material and will hold Green Heron Tools harmless from and against any and all claims damages, losses, costs and expenses including the attorneys fees and court costs, arising from or related to such material submitted or mailed.

Applicable law and disputes

By using this Site you fully agree to the jurisdiction of United States laws and that any dispute arising out of your use of this Site shall be resolved exclusively by the competent United States Superior Courts.

Our details

Green Heron Tools is a Limited Liability Company registered in the state of Pennsylvania, USA. Our mailing address is P.O. Box 71, New Tripoli, PA 18066. Customer service telephone number is 610-844-5232. Business office telephone number is 610-298-0002.